Extended Warranty
Experience Peace of Mind with Popsy's Extended Warranty!
Comprehensive 24/36-Month Protection:
- Coverage for drops, spills, and cracked screens from normal use.
- Protection against defects and accidents in handling, ensuring your device stays in top condition for an extended period.
Convenient Battery Replacement:
- Enjoy a one-time battery replacement for mobile phones, laptops, and tablets during the coverage period.
- Stay powered up without the worry of battery issues affecting your device's performance.
Fast and Easy Claims Process:
- Streamlined claims and repair process
- Quick resolution within 48 hours using a hassle-free shipping label.
Replacement Assurance:
- In case your device can't be repaired, receive a replacement within the device's value.
Need to file a claim?
Please fill out the form provided in the link below, and we will reach out to you regarding your warranty claim.
Frequently Asked Questions
What does the 24/36-month protection plan cover?
The protection plan covers your device against defects and accidents resulting from normal handling, including drops, spills, and cracked screens. It offers comprehensive coverage for a period of 24 or 36 months from the date of purchase.
Is theft or loss covered by the protection plan?
No, the protection plan does not cover theft or loss. It specifically covers defects and accidents from normal use.
Are service fees applicable to all devices under the protection plan?
Service fees are applicable to all claims and vary based on the device's purchase price. The fee is required to be paid with a valid credit or debit card before service or reimbursement is provided
How does the reimbursement process work?
If your device cannot be repaired (excluding tax), you are eligible for reimbursement. Reimbursement will be processed either by crediting your original payment method, including tax, within the 30-day return period.
Can I claim a battery replacement for my device?
Yes, the protection plan includes a one-time battery replacement for mobile phones, laptops, and tablets. This ensures that your device remains powered up and operational throughout the coverage period.
How do I file a claim under the protection plan?
Filing a claim is easy! You can file a claim through a form. Typically, you can expect a resolution within 48 hours, and you have the option to drop off your device at a partner repair shop or use a free shipping label for added convenience.
What is not covered by the protection plan?
The protection plan does not cover theft, loss, cosmetic damage, or intentional damage to your device. It is designed to protect against defects and accidents from normal use.
Can I purchase the extended warranty after the initial purchase of my device?
The extended warranty must be purchased at the time of device acquisition. It cannot be added after the initial purchase. Make sure to consider the extended warranty when making your device purchase for extended peace of mind.
Are there any restrictions on where I can get my device repaired?
We’ll offer you the best solution to repair your device, we may offer you to drop off your device at a partner repair shop or to ship your device to a local partner for free. Just ensure you follow the instructions provided by Popsy, for a smooth experience.
Can I transfer the extended warranty to a new device?
No, the extended warranty is specific to the original device and cannot be transferred to a new one. It provides coverage for the specified period from the date of purchase for the original device.