We'll notify you once your order has been shipped by the seller.

In some instances we might need some extra days to ship your order, dependending on our seller's stock levels. While we try to avoid it as much as possible, this can sometimes lead to delays in sending your order.

If you're concerned that it won't arrive on time because it hasn't yet been shipped, double-check your address information, the size of the item you're ordering, and your payment information to ensure your order is processed as soon as possible. If necessary, we will upgrade your shipping to ensure that it arrives on time.

You can see the estimated delivery date on the product page, including shipping options.

All orders are processed within 1-3 business days (Monday-Friday), and we'll send you an Email & SMS (if provided) with your shipment details and tracking number so you can follow your parcel and know exactly when to expect it.

 

Global Tracking

UPS

Fedex

DHL

 

Middle East Tracking

Aramex

 

We apologize for the incovenience. You can contact us at support@popsy.app with your order details and we will get back to you as fast as possible.

When a cancellation request is made, the order status will be reviewed. If the order has already been dispatched, the customer must pay the shipping fees in order to cancel it; however, if the item has not yet been shipped, the cancellation can be made immediately and without incurring any further costs.

For unshipped orders, contact our support team ASAP. Shipped orders can't be modified.

Popsy users and guests can select their preferred shipping option during checkout, and we'll provide you an estimated delivery date for each item in your bag based on your shipping choices, the delivery address, and the location of the item(s). The following shipping options are available to you:

 

Free Shipping

5 - 7 days delivery

 

Premium Shipping

3 - 5 days delivery. Cost varies depending on delivery location

Please note, premium shipping may not be available for your location, we will give you options during checkout.

Re-sending the order confirmation email is not an active function at the moment.

If you haven't received your confirmed order email yet, make sure that:

- You registered the correct email

- Make sure you check your inbox for the email registered against your order.

- Check your Junk or Spam folders.

If you still can’t find it, contact our customer service crew at support@popsy.app.

Popsy ships worldwide. We have several sellers located in Asia, North America, Europe and The Middle East. Typically, we will ship your packages from the nearest seller that has your items in stock. If you are ordering from outside the country, we will cover all customs fees, so you don't have to worry about that.

Depending on the country and region, some customs offices require the recipient to show identification before releasing a package. A national ID number, a photograph of ID, or another document may be required by the carrier or Popsy.

• Please note that the name on the ID shared must match the details on your order.
• The ID must show the face of the owner clearly
• The buyer must be of legal age

The following countries, regions, and jurisdictions may require an ID number: Argentina, Bahrain, Bangladesh, Bermuda, Bolivia, Brazil, Bulgaria, Chile, China, Croatia, Cyprus, Czech Republic, Dominican Republic, Egypt, El Salvador, Estonia, Finland, Greece, Guatemala, India, Indonesia, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lithuania, Mexico, Nigeria, Norway, Oman, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Turkey, United Arab Emirates, Uruguay.

In some instances the carrier may contact you to collect more information to complete the delivery.