Popsy Support
Get answers and support quickly and easily.
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Where is my order?
Track my order -
I want to return an item
How to return an item
Most frequently asked questions
What are the Available Payment Methods?
We want to make buying your favorite electronics fast and easy, and we accept the following payment options:
Visa, MasterCard, American Express, Discover
Apple Pay
Google Pay
Amazon Pay (US Only)
PayPal (US Only) & PayPal Buy Now Pay Later
Klarna (Buy Now Pay Later)
Tabby (Buy Now Pay Later)
Tamara (Buy Now Pay Later)
Mada
Please keep in mind that once you've completed the checkout procedure, your order will be handled right away. You'll receive an email confirmation as well as tracking updates to keep track of your order's progress once it's ready to ship.
How can I track my Order?
We'll send you an Email & SMS (if provided) with your shipment details and tracking number so you can follow your parcel and know exactly when to expect it.
Can't find your tracking number or your order hasn't been updated?
You can send us a message at support@popsy.app
What are Popsy's Shipping Options?
Popsy users and guests can select their preferred shipping option during checkout, and we'll provide you an estimated delivery date for each item in your bag based on your shipping choices, the delivery address, and the location of the item(s). The following shipping options are available to you:
Free Shipping
5 - 7 days delivery
Premium Shipping
3 - 5 days deliveryCost varies depending on delivery location
Please note, premium shipping may not be available for your location, we will give you options during checkout.
What is Popsy's Warranty?
Popsy is confident that the devices we offer for sale are in perfect working condition, that is why every device comes with a free 12-month warranty. In case of any defects during the warranty period, we will make sure your device is either repaired or replaced, for free.
What is Popsy's Return Policy?
Every order is 100% Risk-Free. Returns are easy and convenient! Returns are always Free and the return window is 14 days after shipping.
Can I cancel my order?
When a cancellation request is made, the order status will be reviewed. If the order has already been dispatched, the customer must pay the shipping fees in order to cancel it; however, if the item has not yet been shipped, the cancellation can be made immediately and without incurring any further costs.